Returns and Refunds

We hope you are happy with your Tan Theory order. Due to the personal-use and hygiene-sensitive nature of our products, different return conditions apply depending on the item purchased.

This policy does not affect your statutory rights.

Tanning creams

Unopened and unused tanning creams may be returned within 14 days of delivery.

To qualify for a return, the product must:

  • remain unopened, unused and in its original condition;
  • have all seals, labels and protective packaging intact; and
  • be returned in the original packaging provided.

We cannot accept returns for tanning creams that have been opened, used, tested or had their seal removed.

Tanning gummies

Tanning gummies may only be returned if they remain completely unopened and sealed in the original packaging provided.

We cannot accept returns, refunds or exchanges where the jar, pouch, outer packaging, safety seal or tamper-evident seal has been opened, removed, damaged or altered.

Nasal products and oral drops

All sales of nasal products and oral drops are final.

Due to the personal-use and hygiene-sensitive nature of these products, they cannot be returned, refunded or exchanged for change-of-mind reasons.

This does not apply where an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

Please contact us as soon as possible if an item arrives:

  • faulty;
  • damaged;
  • incorrect; or
  • not as described.

Include your order number and clear photographs of the item, its packaging and any damage.

Where appropriate, we will offer a refund, replacement or another remedy in accordance with UK consumer law. Customers retain their legal rights where goods are faulty, damaged, misdescribed or otherwise do not meet the required standard.

How to request a return

Email support@tantheory.co.uk within 14 days of receiving your order.

Please include:

  • your full name;
  • your order number;
  • the item you wish to return;
  • the reason for the return; and
  • photographs showing that the item remains unopened and sealed, where requested.

Please do not return an item until your return request has been approved and you have received return instructions from us.

Return postage

Unless an item is faulty, damaged, incorrect or not as described, the customer is responsible for return postage costs.

We recommend using a tracked postal service. Tan Theory cannot accept responsibility for returned parcels that are lost or damaged in transit.

Refunds

Once your return has been received and inspected, we will let you know whether it has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For eligible online cancellations, customers generally have 14 days after delivery to notify the seller, followed by a further 14 days to return the goods. Standard delivery costs may also need to be refunded where required by law.

Non-returnable items

We cannot accept change-of-mind returns for:

  • opened or used tanning creams;
  • opened or unsealed tanning gummies;
  • nasal products;
  • oral drops;
  • products with damaged, removed or altered hygiene seals;
  • products not returned in their original condition; or
  • items returned outside the applicable return period.

Sealed products that are unsuitable for return for health-protection or hygiene reasons can lose their cancellation right once unsealed after delivery.