Shipping & Delivery

Tan Theory currently ships to addresses within the United Kingdom only.

Order processing

Orders are prepared and dispatched as quickly as possible. Please allow up to 48 hours for your order to be processed before dispatch.

Orders placed during weekends, bank holidays or particularly busy periods may be processed on the next available working day.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where applicable.

UK delivery options

Standard UK Delivery

Cost: £3.99
Estimated delivery: 2–4 business days
Free on orders of £50 or more
Tracking information provided

The £50 free-delivery threshold is based on the eligible order subtotal after any discounts have been applied and before delivery charges are added.

Royal Mail Tracked 24

Cost: £5.49
Estimated delivery: 1–2 business days
Remains chargeable regardless of order value
Tracking information provided

Selecting Royal Mail Tracked 24 does not reduce the order-processing period. The estimated delivery timeframe begins after your order has been dispatched.

Delivery timeframes are estimates unless expressly stated as guaranteed.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before placing your order. Tan Theory cannot guarantee that an address can be changed after an order has been submitted.

Where an order is returned because:

the address supplied was incorrect or incomplete;
delivery was refused;
the parcel was not collected; or
the carrier was unable to complete delivery due to information supplied by the customer,

additional postage charges may apply before the order is resent.

Tracking

Where tracking is available, the tracking number will be sent to the email address provided during checkout.

Please allow time for the carrier’s tracking system to update after receiving your dispatch confirmation.

Delivery delays

Although we aim to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our reasonable control, including:

Royal Mail or carrier disruption;
severe weather;
bank holidays;
industrial action;
unusually high order volumes; or
incorrect or incomplete delivery information.

Please contact us if your tracking has not updated for an extended period or your parcel has not arrived within a reasonable time after the estimated delivery date.

UK online retailers must clearly provide delivery costs, arrangements and expected delivery times before an order is placed.

Lost parcels

If you believe your parcel has been lost, contact us at support@tantheory.co.uk with:

your full name;
order number;
delivery address; and
tracking number, where available.

We may need to raise an investigation with the delivery carrier before issuing a replacement or refund.

Please do not submit multiple claims directly with both Tan Theory and the carrier for the same parcel.

Damaged parcels

If your parcel arrives damaged, contact us as soon as possible and provide:

your order number;
photographs of the outer packaging;
photographs of the damaged product; and
a description of the issue.

Please retain all packaging until the matter has been reviewed.

Orders marked as delivered

Where tracking shows that an order has been delivered but you cannot locate it, please:

Check around the delivery address and any nominated safe place.
Ask members of your household or neighbours.
Check the tracking information for a delivery photograph or location.
Contact Royal Mail where appropriate.
Contact Tan Theory if the parcel still cannot be found.

We may need to complete a carrier investigation before deciding the appropriate resolution.

Changes and cancellations

We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

Delivery charges and refunds

Where an eligible online order is cancelled in accordance with your statutory rights, the original standard delivery charge may also need to be refunded. Additional amounts paid for an upgraded or faster delivery service are not necessarily refundable beyond the cost of standard delivery.